This Privacy Policy applies to cpopro.com and the services offered by CPO PRO ("CPO PRO," "we," "us," or "our"), operated by Samuel Holmes, a PHTA Certified CPO Instructor based in Las Vegas, Nevada. By using our website or services, you agree to the practices described here.
Information We Collect
Information you give us. When you complete our contact form, enrollment form, or email signup, we collect the details you provide. These may include your name, email address, phone number, company or facility name, facility type, staff count, preferred class format, and any message you send us.
Payment information. When you book and pay for a class, your payment is processed securely by our payment provider, Stripe. We receive confirmation of payment and limited billing details, but we do not collect or store full card numbers on our own servers.
Information collected automatically. Like most websites, we collect standard technical information when you visit, such as your browser type, device information, general location, and how you interact with our pages. This helps us understand site usage and improve our service.
How We Use Your Information
We use the information we collect to:
- respond to your enquiries and provide customer support;
- process enrollments, payments, and class logistics;
- deliver your Certified Pool Operator training and coordinate your exam;
- send you transactional messages such as booking confirmations and class reminders;
- send occasional updates about classes, dates, and compliance topics where you have opted in;
- improve our website, content, and services; and
- meet our legal, accounting, and tax obligations.
How We Share Information
We do not sell your personal information. We share it only with trusted service providers who help us operate the business, and only so they can perform services on our behalf. These include:
- Stripe for secure payment processing;
- GoHighLevel (LeadConnector) for customer relationship management and email delivery;
- Netlify for website hosting; and
- Google for website analytics and search tools.
We may also disclose information if required to do so by law, or to protect the rights, safety, or property of CPO PRO, our students, or others.
Email and Marketing Choices
If you have opted in to receive updates from us, you can unsubscribe at any time using the link in any marketing email, or by emailing us at sam@cpopro.com. Transactional messages, such as booking confirmations and class details, are part of the service you requested and are not marketing.
Cookies and Analytics
We use cookies and similar technologies for basic site functionality and to understand how visitors use our website. You can control or disable cookies through your browser settings, though some features of the site may not work as intended if you do.
Data Retention
We keep your personal information for as long as needed to provide our services, maintain our business records, and meet legal obligations. When it is no longer needed, we delete or anonymize it.
Your Rights
Depending on where you live, you may have rights over your personal information, including the right to access, correct, delete, or receive a copy of it, and to opt out of certain uses. Residents of California (under the CCPA) and the EU or UK (under the GDPR) may have additional rights. To make a request, contact us at sam@cpopro.com and we will respond as required by applicable law.
Security
We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
Children's Privacy
Our website and services are intended for adults and for professionals seeking pool operator certification. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, please contact us and we will delete it.
Third-Party Links
Our site may link to other websites, including PHTA and our service providers. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of the site after changes take effect means you accept the updated policy.
Contact Us
If you have questions about this policy or your information, contact us at:
CPO PRO
Email: sam@cpopro.com
Phone: +1 (719) 985-5046
Las Vegas, Nevada
This page is provided for general information and is not legal advice. We recommend reviewing it with a qualified attorney to confirm it fits your specific business and jurisdiction.